Shipping & Delivery

Shipping

All EZ Refresh products are delivered FREE and securely packaged, exclusively by FedEx, within the 48 contiguous states.

Additional fees apply for orders to Alaska, Hawaii, Puerto Rico, and other US territories. Please contact us for a quote

Delivery

Usually, orders are shipped using Standard Service, we could only provide curbside, without signature.The order processing time is 2 days. It will take 3-7 days for FedEx delivery

Standard Service

We will delivery your item(s) to the ground floor, lobby, or nearest covered/dry area of your home or apartment building (such as a garage or front porch). Standard Service does not include unpacking, assembly, or trash removal. A signature isn’t required; instead, our team will photograph your order at your doorstep as proof of delivery.

Delayed Shipment / Delivery Due to Unforeseen Circumstances

In the event of a delay caused by unforeseen circumstances, EZ Refresh reserves the right to reschedule the delivery according to the next available delivery date. We cannot specify an exact time of delivery but will provide an estimated time frame, which may also be subject to additional unforeseen delays.

Tracking of Shipments

You will receive an email notification when your order departs our local warehouse.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, and photographs and proof of the defect is required for replacement and/or repair. So that we can evaluate the issue and make it right.